The Untold Cost of the App Economy

Last time I intimated I would dive into more useful and complex monitoring than basic IM monitoring.  We’ll get there, but first I think we should discuss the evolution of software and software monitoring.  Applications and developers have become the new kings, but...

Early SRE Ethnographic Research

As a UX researcher, one of my jobs is to observe users to find certain problematic patterns in their behavior. My goal for identifying these patterns is to try and tease out the cause of the problem. As I mentioned in my previous blog, I am learning about this new...

Happiness is a measured user journey

We mess with Jenkins configs.  We struggle with failing automated tests.  We finally get Kubernetes doing what we want it to do.  We wake up at 2am to restart a failing API gateway.  Why?  So the user gets the best experience possible.  How do we know if our efforts...